Welcome to the GoldPen Academy support page. We are here to help you with the App.
We typically respond to email within 1–2 business days.
I cannot sign in to my account.
Use the "Forgot password" option on the sign-in screen to reset your password. If you still cannot access your account, email us and we will help you recover it.
My course progress is not showing.
Close the App completely and reopen it. If the issue continues, tell us your device model and app version so we can investigate.
How do I update my profile information?
Open the App menu, go to your profile, and edit your details. Changes save automatically.
How do I report a problem in the community?
Email us with a screenshot or description of the post, and our team will review it promptly.
When reporting an issue, please include:
This helps us resolve your request faster.